Our 24/7 NOC provides proactive monitoring, incident response, and SLA-backed operations — so your team can focus on shipping features while we keep the lights on.
Engineered for growing organisations.
Your engineering team should be building features, not debugging nginx configs at 2 AM or triaging disk pressure alerts during a product launch. Yet most organizations with fewer than 200 engineers end up with developers pulling double-duty as on-call operators — degrading both feature velocity and incident response quality. The cognitive load of context-switching between application development and infrastructure firefighting is one of the largest hidden costs in modern engineering organizations.
CloudForge's managed operations service provides 24/7 infrastructure monitoring, incident response, and SLA-backed operations by named engineers who know your infrastructure intimately. This is not a faceless NOC reading generic runbooks — it is a dedicated operations pod assigned to your infrastructure who participate in your architecture reviews, understand your deployment patterns, and proactively optimize performance based on trend analysis rather than reactive ticket resolution.
Our 24/7 coverage model uses follow-the-sun pods across timezones with structured handoffs that preserve incident context across shift boundaries. Every incident is tracked in your tooling, every response time is measured against contractual SLAs, and every month you receive a detailed operations report with trend analysis, capacity planning forecasts, and optimization recommendations backed by data. We guarantee 99.9% uptime with financial SLA credits — and our track record across client engagements consistently exceeds that threshold.
Common scenarios where this service delivers the highest impact.
Organization wants to outsource entire cloud operations to a dedicated team so internal engineers can focus exclusively on product development.
Complete infrastructure operations coverage — monitoring, incident response, patching, capacity planning, and cost optimization — handled by a dedicated CloudForge operations pod.
Engineering team handles operations during business hours but has no coverage for nights, weekends, and holidays — leading to unacknowledged incidents and burnout.
Seamless after-hours operations coverage with structured handoffs at shift boundaries, ensuring incidents are triaged and escalated before your team arrives in the morning.
Business requires guaranteed response times for critical incidents but cannot justify a dedicated 24/7 on-call team at current scale.
Contractual SLA-backed incident response with tiered severity levels, guaranteed acknowledgment within 15 minutes for P1 incidents, and automated escalation paths.
Infrastructure costs are climbing quarterly, performance is degrading under load, and reliability incidents are becoming more frequent — but nobody has time to investigate.
Ongoing cost, performance, and reliability optimization with monthly reports showing measurable improvements — typically 25–40% cost reduction within the first quarter.
Organization needs operations that maintain SOC2 and ISO 27001 continuous compliance — not just passing annual audits but evidence-ready at all times.
Operations processes aligned with compliance frameworks, automated evidence collection, audit-ready access logs, and change management procedures that satisfy external auditors.
A proven methodology built for growing organisations.
Inventory all services, define SLAs, and establish monitoring baselines
Deploy multi-signal observability with intelligent alert routing and deduplication
Tiered escalation with automated runbooks for common failure scenarios
Monthly reviews to identify recurring issues and drive preventive actions
A fintech platform processing 2M daily transactions with a 2-person ops team experiencing severe burnout. P1 incidents were occurring monthly, MTTR exceeded 4 hours, and infrastructure costs were climbing 15% quarter-over-quarter with no optimization capacity.
CloudForge deployed a dedicated 24/7 operations pod: full-stack monitoring with Datadog, structured incident response via PagerDuty with 15-minute acknowledgment SLA, and monthly optimization reviews covering cost, performance, and reliability.
We went from dreading on-call rotations to not having them at all. CloudForge's operations pod knows our infrastructure better than we did. Zero P1 incidents in a year — that number speaks for itself.
— Head of Engineering, Fintech Platform
Full-stack observability platform providing unified metrics, traces, and logs with AI-powered anomaly detection and automated correlation across infrastructure and application layers.
Incident management and on-call orchestration with intelligent alert routing, escalation policies, and post-incident review workflows integrated into our operational runbooks.
Dashboard and alerting platform for operational visibility — custom dashboards per service tier, SLO burn-rate alerting, and client-facing status pages with real-time metrics.
Native cloud monitoring integration for provider-specific metrics, log aggregation, and alarm configuration — used alongside Datadog for defense-in-depth observability.
All infrastructure changes executed through IaC pipelines with peer review, plan verification, and automated rollback — no manual console changes permitted in managed environments.
Client-facing status communication platform for transparent incident updates, planned maintenance announcements, and historical uptime reporting visible to your stakeholders.
Monitoring deployed across all critical services — baseline alerts active, escalation paths configured, and operations pod onboarded to your infrastructure.
Full 24/7 coverage operational — follow-the-sun model active, incident response playbooks documented, and SLA measurement dashboards live.
First monthly operations report delivered — trend analysis, capacity forecasts, and optimization recommendations with estimated impact for each recommendation.
Proactive optimization reducing incident volume by 50%+ — automated remediation for recurring patterns, capacity headroom increased, and cost optimization savings realized.
Named engineers, not anonymous NOC operators. Every member of your operations pod has completed onboarding specific to your infrastructure, deployment patterns, and business context. They attend your architecture reviews, understand your release cadence, and proactively flag risks before they become incidents. This is managed operations built on institutional knowledge, not ticket-driven triage.
Our 24/7 coverage operates on a follow-the-sun model with contractual SLAs: less than 15 minutes to acknowledge P1 incidents, less than 45 minutes to resolution for infrastructure-level issues. These are measured, reported monthly, and backed by financial credits. We publish our SLA performance metrics to every client — transparency is not optional.
The 99.9% uptime guarantee is backed by financial credits that apply automatically when we miss the target — no claim forms, no dispute process. Our track record across client engagements consistently exceeds 99.95%. We achieve this through proactive monitoring, automated remediation for known failure patterns, and capacity planning that prevents resource exhaustion before it triggers incidents.
Monthly operations reports are not green checkmarks and pie charts. Every report includes trend analysis for error rates, latency percentiles, and resource utilization; capacity planning forecasts with 90-day projections; cost optimization recommendations with estimated savings; and a prioritized list of reliability improvements. We deliver actionable intelligence, not compliance artifacts.
Let's start with a technical conversation about your specific needs.